Overview
Across government, end user computing is essential to enabling a productive, secure and modern digital workplace. As organisations adopt cloud‑first strategies and flexible working models, robust End User Computing (EUC) services are critical to ensuring colleagues can access the tools and systems they need, wherever they are. Ofgem plays a vital role in the UKs energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. Delivering a reliable, high‑quality digital workplace is key to supporting our people and ensuring the organisation can operate effectively.
Within the Digital, Data and Security Services (DDSS) directorate, we are modernising our digital workplace, expanding our use of Microsoft365 and strengthening our endpoint and identity capabilities. This includes building secure, resilient and user‑centred services that support collaboration, mobility and productivity across the organisation.
Role Summary
As a Lead End User Computing Engineer you will act as the technical authority for EUC and digital workplace services, defining standards, guiding architecture and providing assurance across Microsoft365, endpoint management and identity services. You will work closely with architects, security teams and service operations to ensure platforms are secure, scalable and aligned to organisational needs.
Responsibilities
- Lead the design, governance and continuous improvement of End User Computing and digital workplace services
- Act as the technical authority for Microsoft365, including Exchange Online, Teams, SharePoint, OneDrive and related services
- Define and maintain standards for endpoint management using Microsoft Intune, WindowsAutopilot and device compliance tooling
- Provide technical leadership on identity and access management, including EntraID, Conditional Access and secure BYOD models
- Oversee integration of workplace technologies with cloud and on‑premises systems
- Lead investigation and resolution of complex technical incidents, acting as the senior escalation point
- Drive root‑cause analysis and implement long‑term, sustainable fixes
- Support the delivery of major changes, deployments and service improvements with appropriate technical assurance
- Identify opportunities for optimisation and continuous improvement across EUC services
- Produce and maintain high‑quality technical documentation and knowledge resources
- Collaborate with internal teams, suppliers and partners (including Microsoft) to ensure effective service delivery
- Mentor engineers and service desk teams, building capability and promoting best practice across the organisation
Qualifications
- Strong experience supporting and managing Microsoft365 services in an enterprise environment
- Expertise in endpoint management, including Microsoft Intune and device lifecycle management
- Experience with WindowsAutopilot, EntraID (AzureAD), identity and access management, and application integration
- Strong technical troubleshooting and incident management capability
- Understanding of security, compliance and governance within device and identity services
- Ability to design and implement scalable, secure workplace solutions
- Strong communication skills, with the ability to explain complex technical concepts clearly
- Relevant Microsoft and/or ITIL certifications are expected (or willingness to achieve)
- Experience with Power Platform, Azure Virtual Desktop or working in a public sector or regulated environment would be beneficial
Lead Criteria
- Advanced experience in SharePoint and Power Platform administration, governance and support
- Experience with application lifecycle management, DevOps pipelines and automation within Power Platform
- Proven ability to implement and enforce platform governance and compliance policies
- Strong troubleshooting and incident management skills for collaboration and automation platforms
- Ability to work collaboratively with technical and business stakeholders to deliver secure, innovative solutions
- Microsoft Azure and Power Platform certifications
Desirable Criteria
- Experience supporting large‑scale SharePoint environments and complex Power Platform solutions
- Familiarity with AI enablement and governance in Microsoft365 environments
Behaviours
- Changing and Improving
- Making Effective Decisions
- Delivering at Pace
- Technical skills
Technical Skills Assessment
Further details, along with a presentation requirement, will be provided during the interview process.
Security Requirements
Successful candidates must undergo a criminal record check and meet the security requirements before appointment. The level of security needed is a security check. People working with government assets must complete baseline personnel security standard checks.
Nationality Requirements
This role is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries with the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein (and eligible family members), as well as individuals with limited or indefinite leave to remain who were eligible for EUSS before 31December2020, Turkish nationals, and certain family members of Turkish nationals. Applicants must have the right to work in the UK.
Equality, Diversity and Inclusion
At Ofgem, we expect staff to carry out their roles with honesty, fairness and openness, following the Civil Service code. We are committed to attracting, retaining and investing in talent wherever it is found. We run a Disability Confident Scheme and offer a Redeployment Interview Scheme for civil servants. Ofgem welcomes applications from people who have recently left prison or have an unspent conviction.
Benefits
- Salary of £49,452, with OFGEM contributing £14,326 toward the Civil Service Defined Benefit Pension scheme
- 30 days annual leave after 2 years
- Excellent training and development opportunities
- Generous Civil Service pension with a range of benefits
- Hybrid working (currently 1 day a week in the office, to be reviewed)
- Flexible working hours and family‑friendly policies
- Clean and bright centrally located offices, engaged networks and teams
- Opportunity to contribute to the NetZero energy system by 2050
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