Job Details
40 hours per week, 5 out of 7 per week.
08:00 – 16:30 (flexibility required on business needs).
Salary: up to £38,000 – £40,000 per annum.
Free car parking.
Sodexo rewards and benefits.
Job Introduction
Are you an experienced operations or facilities manager looking for your next challenge? Do you thrive in fast‑paced environments where people, performance and customer service are at the heart of everything you do? We’re looking for a proactive and motivated Delivery Service Manager to lead the delivery of high‑quality soft facilities management services at Larkhill Garrison. This is an exciting opportunity to manage a diverse operational team, build strong client relationships and drive service excellence across a busy Defence environment.
What you’ll do
As Service Manager, you’ll have overall responsibility for the day‑to‑day management, coordination and delivery of contracted soft FM services, ensuring operational performance, compliance and customer satisfaction remain at the highest standards.
Your responsibilities will include:
- Leading and motivating operational teams to deliver exceptional service.
- Managing daily service delivery in line with contractual requirements and KPIs.
- Building and maintaining strong relationships with military personnel, clients and key stakeholders.
- Ensuring full compliance with Health & Safety, Food Safety and company policies.
- Managing budgets, labour costs and operational performance to achieve financial targets.
- Driving continuous improvement and identifying opportunities to enhance services.
- Supporting recruitment, training, performance management and employee development.
- Working collaboratively with other site managers to ensure seamless service delivery across the garrison.
- Acting as Duty Manager and providing operational support outside normal working hours when required.
Qualifications
- Experience managing teams within Facilities Management, Hospitality or Soft Services.
- Strong leadership and people management skills.
- Excellent communication and relationship‑building abilities.
- Experience managing operational performance and meeting KPIs.
- Good commercial awareness with experience managing budgets and resources.
- Sound knowledge of Health & Safety legislation and compliance.
- Ability to make decisions, solve problems and prioritise effectively.
- Good IT skills, including Microsoft Office.
Desirable
- Experience working within a Defence or military environment.
- IOHS Managing Safely qualification (or equivalent).
- Level 3 Food Safety qualification (or equivalent).
Benefits
- Mental health & wellbeing support.
- Employee Assistance Programme for personal, legal and financial advice.
- 24/7 virtual GP & lifestyle rewards.
- Discounts for you & family.
- Financial tools & retirement plan.
- Cycle to Work.
- Paid volunteering day.
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
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