Strategic Service Delivery Lead for Public Sector

NEOCI is seeking an experienced Dedicated Service Delivery Manager based in Swansea, United Kingdom. This role is crucial as the primary point of contact for a major public sector customer, ensuring service delivery excellence. You’ll collaborate closely with both customers and internal teams to uphold contractual commitments and improve service performance.

The ideal candidate will have past experience in service delivery management, showcasing a strong understanding of ITIL principles and the ability to drive continuous improvement. The position offers a dynamic environment with high engagement and collaboration, focused on exceeding customer expectations.

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