- Suffolk County Council
- Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
- Salary: £34,434 per annum (pro rata for part time)
- Hours: 37 hours per week, flexible working options available
- Contract: Permanent
This role is not eligible for visa sponsorship due to the associated salary level, which does not meet the minimum requirements for a Skilled Worker visa.
At Suffolk County Council, collaboration is at the heart of what we do. As a Systems Engineer in the IT Team, you’ll work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.
Your role and responsibilities
This is a technical support role underpinning the Adult Social Care and Public Health & Communities & Public Safety directorates. As such, you will need to be a strong communicator with solid, demonstrable troubleshooting abilities. Knowledge of the ITIL best practice framework, coupled with a proven background in supporting line of business applications and associated technologies.
- On a daily basis you will provide Business as Usual (BAU) support to key business applications supporting stakeholders of all levels.
- Progressing support calls and keeping the end user updated.
- You’ll be collaborating with other IT colleagues in different departments to resolve issues and find/implement solutions.
- You may be required to use your extensive skills implementing new solutions guided by the Project Team.
Although the role is mainly BAU support, both Suffolk County Council and IT are fast changing environments so there are always opportunities to collaborate with the wider teams implementing new technologies.
You will need
- to be an adaptable communicator with excellent customer service skills with the ability to focus on the issue in hand while under pressure
- experience working in an operational support role with line of business systems and databases
- experience of using varying technologies or applications including the Microsoft suite
- to be both resourceful and resilient during times of fast paced change while keeping in line with established policies and processes.
It would be desirable to have previous experience of LiquidLogic and packaging in Systems Centre Configuration Manager (SCCM), but by no means essential as training will be given.
The team
The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will be working alongside experts in network, server, storage, applications, devices, cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment. We work from Endeavour House in Ipswich and the expectation is that you’ll be in the office at least 2 days per week.
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
Benefits
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Closing date: 11.30pm, 19 July 2026.
Interview date: Week commencing 3 August 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
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