Hours: 35 hours per week – Monday to Friday
Driving: Full UK driving licence & own vehicle essential
About the Role
We’re looking for an experienced Project Delivery Manager to lead the delivery of minor works and complex repairs across our housing portfolio.
You’ll manage a team of surveyors and oversee contractors, ensuring works are delivered safely, on time, within budget and to a high standard. This is a key leadership role focused on driving service performance, compliance and customer satisfaction, delivering high‑quality outcomes for residents.
Key Responsibilities
- Team Leadership: Lead, manage and develop a team of surveyors, setting clear objectives and driving performance, quality and productivity. Provide technical guidance and foster a culture of accountability, customer focus and continuous improvement.
- Service Delivery: Oversee the delivery of minor works and complex repairs, ensuring accurate diagnosis, scoping and specification. Monitor progress against plans, budgets and KPIs, and manage complex or high‑risk cases (including disrepair and complaints) to ensure works are delivered right first time.
- Contractor & Supply Chain Management: Manage contractors and framework partners, monitoring performance against KPIs, SLAs, quality and compliance standards. Lead performance reviews, drive continuous improvement and oversee contract administration, including variations, valuations and issue resolution.
- Compliance & Health & Safety: Ensure all works comply with H&S, CDM, building regulations, Awaab’s Law and HHSRS. Verify robust risk assessments (RAMS), safe systems of work and monitor site safety and contractor compliance.
- Customer Focus: Ensure excellent customer service throughout the works lifecycle. Manage escalated complaints and complex cases, support vulnerable residents and drive improvements in satisfaction while reducing repeat issues.
- Financial & Performance Management: Manage budgets (c.£1m), ensuring value for money through effective cost control and procurement. Monitor financial performance, forecasts and reporting, using data and KPIs to drive service improvements.
- Stakeholder Engagement: Build strong relationships across internal teams and external partners, collaborating to deliver service outcomes and providing clear reporting to senior management.
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Professional qualification in surveying, construction or related discipline
- Experience delivering minor works or repairs in social housing or a similar environment
- Strong knowledge of building construction, repairs and housing legislation, including Awaab’s Law, HHSRS and Health & Safety
- Proven experience managing contractor performance, including KPIs, SLAs and service delivery
- Experience leading teams and driving high performance
- Strong understanding of contract management, governance and service quality control
- Financial awareness, including budget management and cost control
- Strong data analysis and performance reporting skills, producing clear, insight‑driven outputs
- Experience driving service improvements using complaints, escalations and performance data
- Excellent communication, organisation and stakeholder management skills
- Full UK driving licence and access to a vehicle.
Key Capabilities
- Ability to lead teams effectively, driving high standards and accountability.
- Strong focus on delivering results, performance targets and customer outcomes.
- Experience implementing long‑term, sustainable service improvements.
- Highly collaborative, able to work across teams and partners.
- Resilient and able to manage complex workloads under pressure.
About Us
A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Choosing Us Is Easy
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
- Up to 8% contributory pension
- A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
- Access to a wide range of staff discounts
- Investment in your learning and development.
- We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Becci Zapala is managing this vacancy – Becci.zapala@a2dominion.co.uk
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