Senior Customer Analyst – London | Hybrid (3 days office) – Up to £80,000
We’re working with a fast‑growing telecoms business that has undergone significant transformation following PE investment. Over the last 4–5 years, the company has built a highly respected data function spanning Data Governance, BI, Analytics, Data Science, and Digital – and continues to invest heavily in data as a core growth driver.
Its analytics team is award‑winning and widely recognised in the industry, with continued expansion planned.
The Team
- Analytics (4 Analysts incl. this hire)
- 3 Data Scientists
- BI team
- Digital team
This is a hands‑on, senior individual contributor role with potential to mentor junior analysts in future.
The Role
This is a commercially focused analytics position where you will directly influence decision‑making across marketing, finance, and commercial leadership teams.
You will work closely with stakeholders including MDs, Finance Directors, Marketing Directors, and Commercial leaders.
Key focus areas include:
- Customer segmentation & behaviour analytics
- Churn, retention, loyalty & CLTV analysis
- Marketing and campaign performance analysis
- Commercial performance and ROI measurement
You will be expected to go beyond reporting – delivering actionable insight that shapes strategy and drives measurable business impact.
Example Projects
- Understanding drivers of customer churn and improving retention strategies
- Identifying high‑value customer segments and optimising marketing approaches
- Measuring marketing ROI and campaign effectiveness
- Exploring untapped data sources (customer service, device, location data)
- Evaluating opportunities such as eSIM adoption and connected devices
What We’re Looking For
- Strong SQL skills (complex querying, joins, large datasets)
- Python or R experience preferred
- Strong commercial mindset with ability to translate data into insight
- Experience in customer analytics (telecoms, subscription, or consumer businesses ideal)
- Strong understanding of churn, retention, CLTV, and marketing analytics
- Confident communicator with experience engaging senior stakeholders
- Proactive, curious, and able to work independently in a fast‑moving environment
Why Join?
- High‑growth business backed by PE investment
- Analytics is a core strategic function with strong executive buy‑in
- Award‑winning data team with strong reputation in the market
- Significant opportunity to influence commercial strategy
- Access to rich, under‑utilised datasets and real‑world impact projects
Interview Process
- Intro chat with Head of Analytics (15 mins)
- Case study + experience interview (60 mins total)
- Final sign‑off interview
If you’re an experienced analytics professional who enjoys turning complex customer data into clear commercial decisions, this is a strong opportunity to have real business impact in a high‑growth environment.
Find out more and apply via the link below!
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