Job Description
In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
Location
Edinburgh, Hybrid
About the Role
Computershare has an excellent opportunity to join our ever‑growing technology department as an NOC Analyst. This position sits within our Service Operations department located in Edinburgh, supporting our IT systems and employees across our global sites. Working in Service Operations gives you a great understanding of our wider business as you work with multiple business lines and see the many different transactions and work that Computershare is involved in.
Our NOC Analysts are pivotal to our success; as a global market leader in financial administration, technology underpins us as the foundation of what we do. Maintaining optimal efficiency of our systems at a global scale plays a key part in ensuring Computershare continues to deliver the highest levels of service to our clients and employees around the world.
Key Responsibilities
- Monitor infrastructure and network performance using advanced tools to detect and respond to issues in real time.
- Respond to alerts and incidents, escalating appropriately, and work alongside the wider team to restore service quickly and efficiently.
- Identify and resolve critical incidents within agreed SLAs to minimize impact and downtime.
- Contribute to continuous improvement by spotting opportunities for process optimisation and automation.
- Troubleshoot technical issues across servers, networks, and applications.
- Maintain infrastructure integrity through routine checks, updates, and documentation.
- Log, categorise, and prioritise global incidents, ensuring timely and accurate response.
- Perform routine tasks using Linux command‑line systems, maintaining operational consistency.
- Carry out system operations on critical core services, including monitoring overnight batch processes and responding to alerts, escalating as necessary.
- Build and maintain strong working relationships with teams across the organisation to support seamless incident resolution and service delivery.
- Use monitoring tools to generate reports that support data‑driven decisions and service enhancements.
- Ensure procedures and documentation are kept current, and communicate any updates clearly to the team.
- Adhere to internal and external audit requirements, business regulations, and service level agreements in all work carried out by the Global Service Centre.
Shift pattern: 10 pm – 6 am. Bank holidays are mandatory for this position, and flexibility to cover weekends is required.
What You’ll Bring
Great attention to detail, the ability to think on your feet, problem‑solve, and think outside the box. Communication is key; you need to build effective working relationships, work closely with your team, keep up to date with changes and bring ideas to the table.
Key Skills Required
- Experience in a technical environment, ideally within an NOC, IT support, or systems administration role.
- Strong troubleshooting skills and the ability to think critically under pressure.
- Solid focus on triage and first‑time fix.
- Familiarity with Linux systems and command‑line operations.
- Understanding of ITIL frameworks is highly advantageous.
- A passion for continual learning and professional development.
- Excellent communication skills and confidence to contribute to technical discussions and incident calls.
- A mindset geared toward service improvement, collaboration, and innovation.
- Proficiency in Linux with strong command‑line skills.
- Familiarity with network monitoring tools such as Zscaler ZDX, AlertSite, SolarWinds, or similar.
- Strong problem‑solving skills, with the ability to think critically and act decisively under pressure.
- Excellent communication and teamwork, collaborative mindset and attention to detail.
We’re looking for hard‑working, driven people to join this amazing team. If that’s you, then don’t hesitate and apply today!
Benefits
Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Ability to invest in our business by setting aside salary to purchase shares – with a company contribution. Recognition awards, team get‑togethers and rewards to help you invest in your future.
About the Company
We’re a global leader in financial administration with over 11,000 employees across more than 22 countries. At Computershare, it’s more than just a job – our open and inclusive culture helps you grow, move forward and make the most of our world of opportunities.
Fairness and Culture
We’re dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
The Team
Our Technology Services team welcomes new ideas and approaches, and every individual is equipped and empowered to create change. It’s a rapidly evolving, diverse global business with broad career paths to progress along.
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