An exciting opportunity has arisen for an enthusiastic, organised, highly motivated, and experienced Registered Nurse to work as part of the Community Nursing Triage Team within Wokingham Hospital, Wokingham. Do you enjoy team working? Do you have excellent communication skills, plenty of enthusiasm, are you able to undertake flexible working, portrays a professional image and are motivated to provide a high quality of care? If so, then you could be a welcome addition to our friendly and experienced nursing team.
Your role as a Triage nurse will be to manage referrals via the telephone from patients, GP practices and other service users. Therefore, you will be required to have excellent communication and problem‑solving skills and will be self‑motivated, forward thinking, and autonomous.
To keep your clinical skills updated you will be required to work within one of the community nursing teams, working alongside other clinical staff in order to provide a high quality, locally based service for the patients within the Wokingham Locality. Therefore, the post holder must be adaptable in their approach to work and have access to a car and a valid UK driving licence.
Main duties of the job
- Provide clinical support, assistance, and professional expertise to all callers to the Community Nursing Triage Telephone Support. This will range from signposting the referral to the appropriate service, making a direct referral, or offering advice.
- Work in conjunction with administrative support staff to provide high quality, clinical triage using knowledge, skills, critical thinking and professional judgement.
- Control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner.
- Responsible for maintaining detailed, accurate and confidential patient records, adhering to Trust policies.
- A key member of the Community Team, providing robust clinical services for patients, maintaining positive communication links with the GP practices and other members of the Multi‑Disciplinary Team, providing high quality patient‑focused care using evidence‑based practice.
- Your working hours would be mostly Mon to Fri, 8.30am to 4.30pm (with approximately one weekend every 4‑5 weeks and bank holidays in rotation). The Community Nurse service will also be covering the 4:30 to 19:00pm shift on a rota basis.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated “outstanding” by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority.
- Committed to providing good quality, safe services.
- Working Together with you to develop innovative solutions.
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work‑life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell.
- Excellent learning and career development opportunities.
- ‘Cycle to Work’ and car leasing scheme including electric vehicles.
- Access to a range of wellbeing tools and services.
- Discounts at hundreds of popular retailers and restaurants.
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites.
Job responsibilities
The must haves for this role:
- An excellent communication and interpersonal skills.
- A passion for community nursing, that matches our passion to provide excellent healthcare for our patients within their own home.
- Adult nursing qualification along with NMC registration.
- A full UK Driving Licence and have use of a car for work purposes.
Person Specification
Education/Qualifications/Training
- Registered Nurse.
- Current NMC Registration.
- IT knowledge and accurate keyboard skills.
- 2 years physical clinical experience within a Community setting.
Continuous Professional Development
- Willingness to undertake further training and development.
- Evidence of ongoing professional development.
Knowledge, Skills & Abilities
- Experience of working in a customer‑focused environment.
- Well‑developed written and verbal communication skills.
- Able to communicate effectively with patients / carers / healthcare professionals and team members.
- Able to demonstrate use of own initiative in ever changing circumstances.
- Evidence of effective team working.
- Able to demonstrate an understanding and knowledge of community services.
- Ability to prioritise workload and remain calm whilst working in a pressurised environment.
- Ability to demonstrate and show evidence of effective clinical skills as per BHFT Band 5/6 competencies.
- Ability to identify risks.
- Ability to work autonomously.
- Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub.
- Ability to deal with patient referrals who have intravenous therapy and complex dressing requirements.
- Ability to identify risks and act accordingly with regard to safety of patients and others.
- Ability to receive and act on developmental feedback.
- Cultural/diversity awareness and evidence of a non‑discriminatory approach.
- Positive and enthusiastic approach to work and challenging situations.
Additional Requirements
- Ability to undertake flexible working. BH and weekend work will be required.
- Valid UK driving licence.
- Access to a car.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£41,957 to £50,387 a year per annum (Incl. of HCAS)
Contract
Permanent
Reference number
371-CHS1294
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