Groups, Conference and Events Assistant Manager

Position Overview

This is an office‑based role focused on managing group and event enquiries. The role supports the GCE Manager in driving and managing conference, events, and group sales, ensuring exceptional service delivery from enquiry to execution.

Key Responsibilities

• Supervisory responsibilities: support GCE Manager with daily team operations and strategic planning, guide, train, mentor junior members, delegate tasks, monitor performance, assist onboarding, and contribute to development plans.
• Sales & revenue generation: convert group and event enquiries into confirmed bookings, maximise bedroom, meeting room, and event space revenue.
• Client relationship management: build strong relationships, conduct site visits, client meetings, and showcase the hotel’s offerings.
• Event coordination: liaise with F&B, Front Office, Housekeeping to ensure seamless delivery, prepare detailed function sheets, attend and support events.
• Administration & reporting: maintain accurate records in booking system, prepare reports on sales performance, booking trends, client feedback, monitor team productivity and suggest process improvements.

Reporting Structure

• Reports to GCE Manager (region to be specified).
• Supervisory responsibility for GCE Executives.
• Role may expand to cover all Apex Hotels and locations as business needs require.

About the Candidate

We welcome diverse experiences. Key qualifications include:

• Proven events or group sales experience, ideally in a hotel/hospitality environment.
• Strong leadership and supervisory skills.
• Commercial awareness and target‑driven mindset.
• Excellent communication and negotiation skills.
• Ability to multitask and manage multiple events simultaneously.
• Proficiency in booking systems (Infor, Opera, Delphi) and Microsoft Office.

Benefits

• 30 days holiday.
• Training and development from day one.
• Employee events and celebrations.
• In‑house company interactive employee communication app.
• Access to state‑of‑the‑art gym and pools.
• Employee Assistance Programme.
• Financial Wellbeing App.
• £200 referral bonus.
• Access to discounts and wellbeing platform after 3 months.
• Involvement in employee recognition schemes.
• Long service recognition.
• Probation pass and annual anniversary complimentary guest overnight stay and dinner for two.
• 50% discount in restaurants.
• Cycle to Work Scheme.
• Discounted room rates for employees, friends, and family.
• Spa treatments and product discounts.
• Life Assurance cover.

Note: This role does not meet the requirements for sponsorship under the Skilled Worker visa route.

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