Repairs Supervisor – North Area

About the role

We are looking for an experienced Repairs Supervisor to lead a busy repairs team delivering responsive repairs and void works across the borough. This is a key operational management role responsible for ensuring repairs are delivered efficiently, safely and to a high standard, while maintaining excellent customer service and strong team performance.

Responsibilities

• Lead and manage a repairs team delivering responsive and void repairs.
• Oversee scheduling, inspections, fault diagnosis and repair delivery.
• Manage planners, lead operatives and up to 20 operatives.
• Ensure repairs are completed to quality, compliance and performance standards.
• Support contractor and supplier management across the service.
• Investigate complaints, disrepair cases and service issues where required.
• Monitor budgets, performance data and operational systems.
• Deliver toolbox talks and promote health & safety best practice.
• Support service improvement and continuous performance management.

Qualifications & Experience

• Strong team management and operational leadership experience.
• Knowledge of housing repairs, inspections and maintenance processes.
• Experience managing contractors, suppliers and service performance.
• Strong organisational, communication and problem‑solving skills.
• Ability to manage competing priorities in a fast‑paced environment.
• A resident‑focused approach and commitment to service improvement.

Benefits

• Flexible working hours.
• 36‑hour week.
• Generous holiday entitlement increasing with length of service.
• Hillingdon sports & leisure discounts.
• Salary sacrifice schemes (cycle purchase, electric vehicle leasing, voluntary pension).
• Cycle to work scheme with parking, lockers and showers.
• Local Government Pension Scheme and Credit Union membership.
• Vivup benefits.
• Mental health support and counselling services.
• Travel support including season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive and equitable workplace. All employees, job applicants and others who work for us will be treated fairly. We welcome applicants from a wide variety of backgrounds and provide reasonable adjustments for applicants with disabilities.

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