Platform Operations Manager (DevOps & Site Reliability Engineering)

Location

Hybrid – working from our Canary Wharf office 2–3 times per week

Reports to

Director of Engineering

Salary

Up to £75,000

Manages

Platform Operations & DevOps Team (UK & India)

Overview

At Care ADHD our mission is to transform ADHD care through innovation, data and technology – delivering accessible, patient‑centred services that improve outcomes for individuals, clinicians and healthcare providers. We believe that high‑quality data and meaningful insight are essential to improving clinical services, understanding patient journeys and ensuring that care is delivered efficiently and effectively.

Role

We are looking for an experienced and hands‑on Platform Operations Lead to own the reliability, availability, performance and operational stability of Care ADHD’s technology platforms. This role combines DevOps, Site Reliability Engineering (SRE), cloud infrastructure, platform operations and technical leadership to ensure our systems are securely deployed, highly available, scalable and operational 24/7/365.

Key Responsibilities

Platform Reliability & Operations

• Own the operational health, availability and reliability of all production and non‑production environments
• Ensure platforms are monitored, maintained and operational 24/7/365
• Lead platform incident management, root‑cause analysis and service recovery processes
• Establish and improve operational readiness, resilience and disaster recovery capabilities
• Define and manage SLAs, SLOs and operational performance metrics
• Ensure high levels of platform uptime, stability, scalability and security

DevOps & Infrastructure Engineering

• Design, build and maintain cloud infrastructure primarily within AWS
• Lead infrastructure automation and Infrastructure as Code initiatives using Terraform or AWS CDK
• Design and optimise CI/CD pipelines to support efficient, secure and reliable software delivery
• Improve deployment automation, release management and environment consistency
• Support engineering teams with platform tooling, deployment strategies and operational best practices
• Drive improvements in deployment reliability, infrastructure scalability, platform security, cost optimisation and operational efficiency

Site Reliability Engineering (SRE)

• Implement and maintain observability solutions including monitoring, logging, alerting and tracing
• Develop proactive approaches to incident prevention and operational resilience
• Lead reliability engineering practices including capacity planning, performance monitoring, fault tolerance and high‑availability design
• Reduce operational toil through automation and self‑service tooling
• Establish strong incident response and post‑incident review processes

Leadership & Team Management

• Lead and mentor platform operations and DevOps engineers across the UK and India
• Build a collaborative, accountable and high‑performing operational culture
• Allocate and coordinate operational resources across projects and platform priorities
• Work closely with the Director of Engineering to align platform strategy with product and engineering delivery goals
• Collaborate with engineering leads, QA, security and product teams to support platform and release readiness

Security, Compliance & Governance

• Ensure infrastructure and operational processes follow security best practices
• Support compliance with GDPR and healthcare‑related operational standards
• Help implement operational governance, access controls and infrastructure security policies
• Work closely with security and engineering teams to manage vulnerabilities and operational risk

Technology Environment

• AWS cloud infrastructure
• Kubernetes and containerised services
• Serverless platforms (AWS Lambda, API Gateway)
• Node.js / TypeScript applications
• PostgreSQL and cloud‑native databases
• Terraform / AWS CDK
• CI/CD pipelines and deployment automation
• Monitoring and observability tooling
• Microservices and event‑driven architectures

Experience

• 8+ years of experience in DevOps, Platform Engineering, SRE or Infrastructure Engineering
• Proven experience leading operational or platform engineering teams
• Strong experience managing distributed or offshore technical teams
• Experience supporting business‑critical production systems with high availability requirements
• Experience operating cloud‑native platforms in an AWS environment

Technical Skills

Strong hands‑on experience with:

• AWS cloud infrastructure and services
• CI/CD pipeline design and automation
• Infrastructure as Code (Terraform or AWS CDK)
• Kubernetes and container orchestration
• Monitoring, logging and observability platforms
• Incident management and operational support
• Linux systems administration and networking fundamentals

Strong understanding of:

• Site Reliability Engineering principles
• High availability and disaster recovery design
• Platform scalability and resilience
• Security and operational governance
• Performance optimisation and capacity planning

Experience with tools such as:

• Terraform
• GitHub Actions / GitLab CI / Jenkins
• CloudWatch
• Datadog / Grafana / Prometheus
• Docker / Kubernetes
• PagerDuty or similar incident management tooling

Leadership Competencies

• Operational Leadership – Strong ownership mindset and ability to lead operational stability and platform reliability across the organisation
• Communication – Excellent communication and stakeholder management skills, particularly across distributed engineering teams
• Problem Solving – Calm and effective under pressure with strong incident management and troubleshooting capabilities
• Collaboration – Works effectively across engineering, product, QA and security teams to support reliable platform delivery

What Success Looks Like

• Stable, secure and highly available platforms operating 24/7/365
• Reliable and efficient deployment and release processes
• Strong monitoring, observability and incident management practices
• Reduced downtime, operational risk and deployment failures
• High‑performing platform operations teams across the UK and India
• Engineering teams enabled through strong platform tooling and operational support

Benefits

• Competitive salary
• Hybrid working – work from our Canary Wharf office 2–3 times per week
• 25 days annual leave (plus UK public holidays)
• Team get‑togethers
• A paid day off on your birthday
• Office equipment when you join
• £500 stipend to set up your home office
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start‑ups

EEO Statement

At Care ADHD we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities.

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