We are seeking an experienced professional with a strong Facilities Management (FM) background, ideally with a Hard FM or technical bias, to lead multi-service teams within a small account environment.
You will play a key role in delivering high-quality operational performance while ensuring compliance and service excellence across multiple sites.
Job Description
We are looking for someone who can leverage their understanding of the customer’s business to create value, support retention, and drive growth.
This role requires strong leadership, effective stakeholder management, and the ability to balance operational delivery with commercial performance.
Key Responsibilities
- Oversee full site operations, ensuring delivery against KPIs, SLAs, and service performance standards
- Own and adhere to statutory compliance and PPMs across sites
- Ensure compliance with all operational, service, and HSEQ requirements, including safe systems of work
- Lead and manage the engineering team, including staffing structures and resource allocation
- Drive adherence to OPF and service excellence standards
- Take ownership of cost control, including labour and resource utilisation
- Manage budgets and support overall P&L performance
- Act as the main point of contact for clients and internal stakeholders
Skills & Experience
- Proven experience in a management position within Facilities Management
- Strong FM background, ideally with Hard FM / technical expertise (engineering, maintenance, compliance)
- Experience managing multi-service teams within a small account
- IOSH or NEBOSH qualification
- Strong knowledge of HSEQ processes, including RAMS, SOPs, and COSHH assessments
- Understanding of ISO audits and compliance standards
- Excellent communication skills with the ability to engage both engineers and clients
Additional Information
- Responsible for overseeing a team of 7 engineers
- UK driving licence required
- Hybrid working: 2 days in the office and 3 days working from home or travelling between sites (car allowance provided)
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors – from healthcare to finance – to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team – we’ll be happy to support you.
Join ISS and be part of something bigger.
#J-18808-Ljbffr…