Position Overview
You will have experience and skills in contract management, quality assurance and performance management. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care.
Key Responsibilities
- Contract management and compliance
- All aspects of quality assurance and monitoring
- Driving service improvements
- Ensuring provision of varied and vibrant activities at all services
- Producing reports and collating data against KPIs
- Performance management of the Registered Managers/Senior Team
- Recruitment and selection of Staff
- Disciplinary and grievance management
- Investigation and follow up of concerns, complaints and suggestions
- Assessment and allocation of new service users
- Partnership working
Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking an Area Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs. We need a well‑organised, professional and proactive Area Manager to lead and manage the delivery of high‑quality care and support to people living in our 6 Extra Care services in Brent and Harrow. You will be dedicated to the delivery of person‑centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our services to ensure 100% CQC compliance.
Required Qualifications and Experience
In order to undertake this responsible role, you will need to have a relevant health or social care qualification and have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful.
Benefits
In return we will support you with your on-going professional development, including practitioner and management training.
About Creative Support
Creative Support is a nationwide not-for-profit organisation which provides high quality, person‑centred support to older people and adults with a learning disability, physical disabilities and mental health needs. The support we offer is tailored to the individual, and promotes their independence and community engagement. Creative Support is an Investor in People organisation which employs a diverse team of over 700 well‑supported staff in the London area to deliver excellent services.
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