Responsibilities
- Build on Account Manager experience, taking on elements of Account Director responsibility
- Use previous project experience to make informed client recommendations and proactively solve challenges
- Demonstrate strong understanding of the client’s business to contribute to and critically assess content
- Confident in leading more strategic client conversations independently
- Partner with Project Managers to deliver projects on time, within budget and scope
- Develop strong knowledge of client marketing strategies
- Identify opportunities for account growth through cross‑sell and upsell
- Lead client meetings and drive client agenda
- Own delivery of high-quality client outputs
- Contribute to brand planning and the creative process in line with strategy
- Understand resource planning and support accurate allocation of team resources
- Work closely with Project Managers to align on delivery requirements
- Agree budgets, scope and timelines with clients and internal teams
- Oversee financial reporting, including trackers for fees and out‑of‑pocket costs
- Manage purchase orders, invoicing and SOW reconciliation
- Ensure timely timesheet completion and approval for billing
- Own day‑to‑day client relationships
- Manage stakeholders at all levels
- Anticipate risks and challenges, escalating where needed
Qualifications
- Proven experience delivering change management programmes
- Strong relationship management skills, with the ability to engage stakeholders across multiple geographies and at all levels
- Effective people manager with line management experience
- Experience managing the full project life cycle
- Strong commercial acumen, including financial and budget management
- Ability to identify and drive growth opportunities within accounts
- Solid understanding of marketing principles and integrated communications
- Prior experience working within an agency environment
Skills & Capabilities
- Excellent communication and stakeholder management skills
- Confident working with and influencing senior stakeholders
- Strong negotiation and influencing abilities across internal and external teams, both regionally and globally
- Ability to identify continuous improvement opportunities using data‑led insights
- Skilled in building and maintaining relationships across all levels of an organisation
Desirable
- Experience working with global clients and geographically dispersed teams
- Knowledge of the healthcare and pharmaceutical market
- Familiarity with PHCG offerings and tools
Benefits
Digitas Health offers a wide range of benefits to support our employees. Core benefits include Pension, Life Assurance, and Private Medical cover, alongside enhanced policies such as Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives.
Publicis Groupe works primarily from the office or our clients’ office four days per week.
Equal Opportunity Statement
At Digitas Health, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs – for example, related to disability, neurodivergence, or a health condition – please let us know. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change – building a culture where everyone feels seen, respected, and genuinely included.
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