Job Title
Family Liaison Officer and Administrative Support
Location
Claystone School, Luton, LU1 4LL
Hours
37.5 hours per week | Monday–Friday | 8:15am – 4:15pm
Salary
£24,000 per annum (not pro rata)
Contract
Permanent | Term Time Only
Start
September 2026
Eligibility
UK applicants only – no sponsorship available
About the Role
The Family Liaison & Administrative Support role combines warm, relationship‑focused work with families alongside the efficient coordination of EHCP and Annual Review administration. You’ll be the approachable, consistent link between home and school, ensuring families feel supported and informed, while also managing key SEND documentation, liaising with professionals, and keeping records accurate and up to date. It’s a role that blends compassion, communication, and organisation to help secure the best outcomes for pupils.
What You’ll Do
- Build warm, trusting relationships with pupils’ families, acting as a consistent and approachable point of contact.
- Support clear, timely communication between home and school so families feel informed, included, and valued.
- Provide pastoral support to families and work collaboratively with staff and external agencies to promote positive outcomes for pupils.
- Coordinate and administer the full EHCP and Annual Review process, ensuring accuracy, organisation, and statutory deadlines are met.
- Gather, prepare, and manage documentation from staff, families, and professionals, maintaining secure and up‑to‑date pupil records.
- Liaise confidently with local authorities, social workers, and multi‑agency partners to support pupils’ needs.
- Uphold safeguarding procedures, handle sensitive information professionally, and contribute to reports and support plans.
- Work flexibly with teachers, pastoral staff, and leaders to help maintain a safe, inclusive, and nurturing school environment.
What you will bring
- GCSE English & Maths (Grade C/4 or above)
- Strong written and verbal communication
- Warm, calm, compassionate approach
- Excellent organisation and attention to detail
- Ability to build positive relationships with families and pupils
- Professional handling of sensitive information
- Proactive, flexible attitude and commitment to pupil welfare
Benefits
- Life Assurance
- Flexibility with Pension scheme options to increase contributions
- “Your Wellbeing Matters” – mental health support and physical health checks
- Health, wellbeing and insurance benefits
- Critical illness cover
- Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support
Equal Opportunities
All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS disclosure. The organisation is committed to fairness and equal opportunity in recruitment.
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