Organisation: Leicestershire County Council
WorkLocation: County Hall, Glenfield, Leicestershire, LE3 8RA
Salary: £39,939 – £42,699 per annum (pro rata for part-time (pay award pending)
WorkingHours: 37 hours per week
ContractType: Permanent
Closing Date: 19 th July 2026
Interview Date(s): Wednesday 22 nd July 2026
About the Role
The Business Support Team Manager will lead a high-performing business support team and oversee essential operational functions across a large, distributed service. The postholder will help deliver an ambitious vision for the service during a period of change, clearly communicating this vision to staff, learners and stakeholders. They will champion excellent customer service and support continuous improvement to meet the high expectations of service users and internal delivery teams. The nature of the work may involve the postholder carrying out work outside of normal working hours and participating in management cover out of hours.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Management or equivalent level 4 Admin Qualification e.g. ICSA or extensive relevant administrative experience plus, good communication skills including written English.
- Recent substantial management experience within a relevant setting, including responsibility for staffing and financial resources.
- Experience in performance management to maintain and improve excellent customer service.
- Able to organise own work and lead and manage the work of others in different centres across, including contingency planning.
- Knowledge of Health, Safety and Wellbeing practices and procedures.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Flexible Working
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Contact
Andrew Day – Senior Adult Learning Manager
Telephone: (0116) 305 1134 Mobile: 07706673452
Email: Andrew.Day@leics.gov.uk
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