Duty Manager

QUALITIES REQUIRED

• A friendly, calm and approachable nature with the ability to act quickly and effectively
• Excellent attention to detail – nothing gets by without you noticing!
• Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately
• Confident in your own ability to act as a leader and an ambassador of the KAUAI brand
• Performs well under pressure in an organised manner
• Acting as a member of one team with one goal

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
• Plans and prepares work schedules and assigns crew members to specific duties.
• Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
• Directs compliance of crew with established company policies and procedures.
• Address gaps/concerns identified through store audit.
• Maintains appropriate staffing levels.
• Provides leadership, coaching, development and motivates crew members.
• Is a people’s person with good customer service ability.
• Timeously completes management tasks and checks.
• Maintains appropriate stock levels through ordering, receiving and rotation processes.
• Ensures correct portioning standards are followed for all products and services.
• Performs regular stock-take procedures and readily addresses variances.
• Executes sales promotion activities and directs crew members for merchandise displays.
• Manages controllable cost against set budgets for the store.
• Monitor expenditure of all costs within the store, ensuring all budgets adhered to.
• Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
• Addressing complaints and resolving problems.

QUALIFICATION/EXPERIENCE

• Three years related experience and/or training.
• Espresso Machine knowledge handy.
• Knowledge of food preparation.
• Food Hygiene Certification.

OUR PERKS

• 30 days annual leave
• Pension fund
• 50% discount on Kauai meals while on duty
• Complimentary Virgin Active membership for yourself

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