Job Overview
Job Title: Business Analyst / Project Manager
Corporate Title: Assistant Vice President
Location: Chester
As a Business Analyst on the Operations Change and Transformation team within Global Markets, you will partner with the business and support partners to prioritise, sponsor, and implement a portfolio of change initiatives driven by business, legal, regulatory, compliance or market requirements. The portfolio includes strategic, discretionary and mandated initiatives aimed at improving client experience, revenue growth, operating costs and processing efficiency, as well as supporting the delivery of new products and services.
This job is responsible for managing cross‑functional and inter‑departmental projects for Line of Business products, processes, functions and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluating current methods and developing strategies to implement changes and project improvements. Overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives are also part of the role.
Responsibilities
- Oversees the execution of defined project tasks through tracking of deliverables and statuses, developing project plans, and measuring progress against key performance indicators.
- Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance.
- Plans and organizes projects using appropriate tools and techniques, including technology platforms used by client‑facing employees, change‑management tools, and risk and issue management tools to ensure efficient and effective project completion.
- Navigates across various Lines of Business and partner organisations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution.
- Supports the adoption and sustainment of change initiatives and helps assess adoption risks.
- Develops, maintains and reports on an overall integrated delivery plan, raising risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.
Managerial Responsibilities
This position may also have responsibilities for managing associates.
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner’s mindset.
- Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure and routines.
Skills
- Collaboration
- Controls Management
- Issue Management
- Problem Solving
- Project Management
- Change Management
- Policies, Procedures and Guidelines Management
- Process Management
- Process Performance Measurement
- Written Communications
- Active Listening
- Drives Engagement
- Prioritization
- Process Design
- Process Mapping
Required Skills
- Significant experience working in project / change management.
- Previous global markets / regulatory projects background advantageous.
- Strong business partnering skills with individuals across the organisation. Desire to work in a dynamic and fast‑paced environment.
- Business Analysis experience.
- Deep understanding of regulatory changes, from industry forums to consultation papers to final rule is advantageous.
- Significant experience in working on impact assessment.
- Previous experience in leading analysis working groups.
- Previous experience in documenting clear reporting requirements.
- Experience in industry forum participation is advantageous.
- Strong verbal and written communication skills.
- Ability to prioritise work and meet deadlines.
- Ability to work independently.
- Management of strict deadlines.
- Experience with DAIC and Agile methodologies.
Other Qualifications
As a Business Analyst your qualifications will ideally include:
- Educated to degree level.
- Project management experience in financial services, especially investment banking.
- Knowledge of structured project management methods such as PRINCE2 or Microsoft Solutions Framework. Knowledge of structured business analysis techniques (e.g. Six Sigma).
- Product knowledge: global markets products. Knowledge of sales/trading and post‑trade processing.
Desired Skills
- Planning and organization.
- Manages own time well, agreeing priorities. Multi‑tasks effectively, works well under pressure and meets tight and changing deadlines.
- Creates and maintains clear project plans and other project‑related documentation.
- Communication Skills.
- Communicates clearly and concisely, verbally and in writing.
- Confident when hosting a meeting or conference call.
Business Results
- Anticipates risks and obstacles and devises plans to manage them.
- Pursues aggressive goals and continuously raises performance expectations to achieve excellence.
- Challenges the status quo and seeks opportunities for improvement.
- Holds others to account for their responsibilities.
- Strong analytical and problem‑solving skills.
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