Main Reception and PALS Team Leader

An exciting opportunity to work with the current post holder to grow and develop the busy Main reception at UHCW while supporting the PALS team.

Responsibilities

• Ensure the Main Reception remains a fully functioning team 7 days a week, 0700-2000, 365 days per year.
• Manage the Main Reception desk at University Hospitals Coventry, including rota and line management of the team.
• Continue to develop the main reception function and support senior staff across wards and departments to enable a high standard of service for all visitors to the hospital.
• Provide elements of cover for the PALS Coordinator during periods of leave.
• Lead the administration of new processes and procedures within the department and ensure robust auditing processes are in place to ensure compliance with standard operating procedures, national requirements, and best practice.

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