Service Support Manager – Ophthalmology
We are looking for a Service Support Manager for Ophthalmology. This role will work as part of the Service Delivery teams, working autonomously with minimum levels of daily supervision. The post holder will be the support to the Service Delivery Manager, Service Manager and Senior Nurse Managers across a range of strategic, operational and managerial activities including the Delivery of Tier 1 targets, RTT targets, key financial, performance targets and objectives, service improvement, modernisation and performance delivery.
The post holder will have responsibility for operational support and delivery of key targets for specific clinical areas and improvement plans relating to Scheduled Care.
The Service Support Manager will provide comprehensive administrative support to Scheduled Care service delivery teams.
This role will specifically focus on:
- The efficient coordination and management of Clinics;
- Validation of outpatient waiting lists and follow-up patients;
- General administrative support of day to day service operations.
This role will require the ability to work independently and as part of a team, together with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire and bordering counties. We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers; Numerous mental health and learning disabilities services
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