Complaints Resolution & Customer Advocacy Specialist

Company: ao.com
Apply for the Complaints Resolution & Customer Advocacy Specialist
Location: Stockport
Job Description:

ao.com is seeking a Complaints Specialist to manage complex customer complaints and ensure fair outcomes. You will collaborate with various teams to resolve issues, provide additional support to vulnerable customers, and contribute to improvements through root cause analysis.

The ideal candidate has experience in complaints handling, strong problem-solving skills, and a passion for customer service. Join ao.com and help us make a positive impact in our customers’ lives while enjoying benefits like 33 days holiday and a salary sacrifice pension scheme.

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Posted: July 7th, 2026