IT Service Desktop Support Analyst (Temp 3 – 6 months contract)

One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract.

This is a hands‑on role providing high‑quality 1st and 2nd line support to users across the business in a fast‑paced professional environment.

Key Responsibilities

• Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications.
• Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities.
• Set up and deploy equipment for new starters and assist with onboarding and offboarding processes.
• Maintain IT asset records and assist with hardware lifecycle management.
• Deliver proactive desk‑side support and excellent customer service to users at all levels.

Requirements

• Previous experience in an IT Service Desk, Desktop Support, or End‑User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting.
• Excellent communication, problem‑solving, and customer service skills.
• Experience supporting AV technology and professional services environments is advantageous.
• Must be available to start immediately or at very short notice.

If you’re a confident IT support professional available for an immediate start and looking for your next contract opportunity, we’d love to hear from you.

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