Inside Customer Success Executive (4035)

The Inside Customer Success Executive will report to the Direct Sales Team Manager and will be primarily focused on owning, developing and selling into a defined portfolio of accounts, while continuing to work closely with Customer Success Directors to support wider customer success activity. Maintaining a high level of end user client contact, the role will proactively identify, nurture and convert opportunities within their own account base, with responsibility for retaining and growing customer revenue. The role will also build strong working relationships with Customer Success Directors, ensuring effective collaboration on shared customers, renewal activity and account administration where required.

What you will do

• Speaking daily with the external account management team.
• Promoting products across the GBG product portfolio.
• Organising meetings with both existing and prospective clients.
• Retaining and growing the book of existing renewal accounts.
• Identifying risk in the aligned renewal accounts and helping to retain the client’s business.
• Working within a target‑driven team.
• Qualifying incoming marketing sales leads and directing as appropriate.

Qualifications

• Interested in developing a career in sales in a client‑centric and high‑activity environment.
• Experience of working within a target‑driven/performance‑led business.
• Good communicator, both orally and in writing.
• Detail conscious and committed to keeping accurate and up‑to‑date records.
• Motivated, reliable and driven by success, reward and recognition.
• Ability to show business and commercial awareness, entrepreneurial mindset and strong team‑playing skills.
• Experience in IT/Enterprise software is an advantage but not compulsory.

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