Customer Experience Advisor

Responsibilities

• Monitor quality and identify improvement opportunities
• Analyse data and identify trends to enhance the customer journey
• Work closely with internal teams to resolve issues and improve processes
• Take ownership of customer queries through to resolution
• Strong customer service and communication skills
• Ability to manage multiple priorities effectively
• Attention to detail and strong organisational skills
• IT literacy and experience using CRM systems
• Proactive, team-focused mindset with a passion for improvement

Nice‑to‑Have Skills

• Experience with Salesforce
• Background in quality frameworks or data analysis
• Experience working cross-functionally

Salary & Benefits

£36,095 per year – estimated. Full time. Competitive salary reflecting your skills and experience.

Flexible leave entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked. Holiday purchase scheme: buy up to 10 additional days, increasing your total annual entitlement to up to 35 days.

Comprehensive benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance programme and referral scheme, exclusive discounts on Johnson Controls security products, cycle‑to‑work scheme.

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