Operational Excellence Manager

Company: Rhenus Logistics
Apply for the Operational Excellence Manager
Location: Ashford
Job Description:

Have you worked out the logistics of your career yet? You will at Rhenus!

The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 39,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

Join our team and thrive in a dynamic company culture rooted in the values of Entrepreneurship, where innovative thinking is celebrated, Integrity, where honesty and transparency drive our actions, Empowerment, where each team member is encouraged to take ownership and initiative, and Leadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren’t just words on paper – they guide our everyday decisions, foster a supportive community, and drive both individual and collective success.

What you will be doing

Project Management & Oversight

  • Maintain a structured overview of all ongoing and planned projects across the UK.
  • Independently manage selected projects from initiation to completion.
  • Coordinate sub-projects and ensure alignment with strategic goals.

Training & Enablement

  • Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
  • Support onboarding and upskilling of team members on digital tools and processes.
  • Develop “Train the Trainer” concepts and training materials.

Stakeholder Engagement

  • Organise and lead workshops with internal and external stakeholders.
  • Prepare and present project updates and strategic presentations for executive audiences.
  • Manage stakeholder relationships for specific projects, including C-Level and operational users.

Business implementation

  • Develop and improve business implementation processes and ensure their enforcement.
  • Drives collaboration between stakeholders on commercial and operational side of the business

Process Improvement & Demand Management

  • Capture and document process improvement demands.
  • Create and manage tickets in Jira and align with regional OET teams and domain owners.

Application Rollouts & Testing

  • Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
  • Conduct GAP analyses, gather country feedback, and define operational blueprints.
  • Organize release note management and coordinate testing with country OETs.

Operational KPI Monitoring & Analysis

  • Set up and maintain and analyse dashboards for operational KPIs.
  • Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

  • Provide 2nd level support.
  • Track support reporting and aim to reduce 2nd level workload.

What skills & experience you will bring to us

  • Strong organisational skills with a structured and proactive working style.
  • Excellent verbal and written communication skills.
  • Confident public speaking and facilitation abilities.
  • Professional proficiency in business English.

Additional Requirements

  • Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
  • Readiness to travel within the UK for workshops, trainings, and project coordination.

Tools & Systems

  • Microsoft Office Suite: Word, Excel, PowerPoint

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Posted: July 7th, 2026