Duty Manager

Klarent Hospitality is recruiting for a Duty Manager

Benefits

• £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Qualifications

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team, and can lead from the front
• Calm, efficient and the ability to work well under pressure
• A passion for delivering exceptional levels of guest service
• Ambitious and hard working
• Calm, efficient and the ability to work well under pressure
• Exceptional communication skills and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Duty Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

The Role

• As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
• A Duty Manager is responsible for managing the first impressions of our guests
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all guest complaints
• Meet and greet VIP guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies, and emergency procedures
• Monitor guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

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