Operations Manager
Job type: Full‑time, Initial Fixed‑Term contract of 12 months.
Locations: Cardiff (UK) or The Hague (Netherlands); hybrid working opportunity within UK/NL with up to 15% travel.
The International Baccalaureate (IB) provides world‑class educational services to over 6,000 schools in more than 160 countries. As an innovative education services leader, IB empowers employees to thrive and make a difference.
About the role
The Operations Manager supports the effective running of operational processes, governance arrangements, and tools that enable the Education Systems Solutions department to evaluate, develop, and deliver systems consultancy opportunities. Reporting to the Senior Operations Manager and working closely with regional teams and corporate functions, the role ensures proposals and projects are well coordinated, compliant, operationally sound, and progressed efficiently.
The position is based in Cardiff or The Hague and is a 12‑month fixed‑term full‑time role with the potential to become permanent. Approximately 15% of the time will involve travel.
Key responsibilities
- Support the effective operation of departmental processes, governance arrangements, and tools so that opportunities and projects progress consistently and in line with agreed requirements.
- Draft, coordinate, and refine proposals and supporting documents to ensure submissions are complete, well presented, compliant, and aligned with departmental expectations.
- Support the administration and progression of contracts, agreements, and internal approval documentation.
- Work closely with regional teams and corporate functions to maintain continuity from opportunity development through to implementation.
- Provide practical operational support to stakeholder engagement activity, meetings, records, logistics, and follow‑up actions, including support to advisory forums where required.
- Contribute actively to the wider work of the Education Systems Solutions department.
About you
- Degree qualified in Business, Operations Management, Public Administration, Finance, Project Management, or a related field; a postgraduate qualification would be an advantage.
- Experience in operations, project coordination, proposal development, contract administration, or a related field, ideally within an international, public‑sector, non‑profit, or matrix environment.
- Strong drafting, coordination, and organisational skills, with the ability to manage multiple priorities and maintain attention to detail.
- Good judgement and strong collaborative skills, with the ability to work effectively across functions, regions, and different levels of seniority.
- A proactive, dependable and adaptable approach, with a strong sense of accountability for quality and follow‑through.
Benefits (Cardiff)
- Annual salary circa £49,314 per annum, negotiable dependent on experience
- Annual pay review effective from July 2027
- 10% employer pension contribution (minimum 3% employee contribution)
- Flexible benefits allowance (1.5% of annual salary)
- Enhanced family‑friendly benefits
- 25 days annual leave plus public holidays
- Life assurance (4× annual salary)
- Flexible working hours (core hours: 10am–12pm and 2pm–3pm; 37.5 hours per week)
- Paid volunteering leave (one day per calendar year)
- Excellent continuous professional development opportunities
- Health and wellness schemes
- Disability Confident Employer
- Cycle to Work Scheme
- Discounts on products, days out, and gym memberships
- Cashback opportunities from a wide range of retailers
- Employee Assistance Programme
- Free onsite parking
Benefits (The Hague)
- Annual salary in the region of €56,910, negotiable dependent on experience
- Annual Pay Review
- Relocation support and work permit sponsorship available
- Flexible benefits allowance equivalent to 1.5% of annual salary
- Flexible working (core hours 10am–3:30pm), 40 hours per week
- 25 days annual leave plus public holidays, with the option to purchase up to 5 days of leave each year
- Bicycle scheme
- IB Pension
- Life insurance 2× annual salary
- Travel and work-from-home allowance
- Health insurance allowance
- Disability insurance
- Excellent continuous professional development
Equal Opportunity
The International Baccalaureate is proud to be an equal opportunities employer. We welcome applications from all qualified applicants and are committed to building a working environment that values respect, diversity, and compassion. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate and will provide reasonable support or adjustments as needed to enable applicants to fully participate in the recruitment process.
#J-18808-Ljbffr…