Nights Duty Manager – Hampton by Hilton Manchester Northern Quarter

Responsibilities

• Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges.
• Prepare end‑of‑day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies.
• Check in late arrivals, assist guests with inquiries, and provide overnight front‑desk support, ensuring a seamless guest experience.
• Conduct regular security checks throughout the hotel premises to ensure guest and property safety.
• Collaborate with the front office and accounting teams to address any issues identified during the night audit.
• Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded.
• Handle any emergency situations overnight, acting as the point of contact and coordinating with necessary departments.

Qualifications

• Previous experience in hospitality or finance roles, with an understanding of accounting principles.
• Strong attention to detail and accuracy, particularly in financial reconciliation.
• Good communication skills and the ability to handle guest enquiries professionally.
• Basic IT skills and familiarity with property management systems (PMS).
• Flexibility to work night shifts and the ability to remain focused and productive.

Benefits

• Discounted hotel room rates for you and your friends & family.
• An additional day of leave for your birthday.
• Enhanced maternity, adoption & shared parental leave.
• Course sponsorship.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals).
• Flexible working arrangements.
• Wagestream – choose how and when you get paid.
• Life insurance.
• Employee Assistance Programme.
• Social and wellness events and activities all year round.
• Free meals on duty, saving you over 1000 per year.

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