Service Advisor

As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info effectively for upselling and meet departmental targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow bookings
• Confirm booking details with customers before appointments
• Manage customer vehicles and key allocation on site
• Prepare service invoices with technical explanations per manufacturer standards
• Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Minimum Attributes

• Full UK Drivers Licence
• Automotive background – premium dealership experience with an understanding of automotive systems and repair processes
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction
• Worked in a fast-paced environment

Desirable Attributes

• Ability to clearly convey information to customers and team members
• Confidence to upsell services and products when appropriate
• Able to contribute fully within the team, ensuring the right environment is maintained

Benefits

Porsche Retail Group is committed to promoting a culture that champions diversity and equal opportunities.

• Basic Salary of £32,590 per annum, plus an annual bonus up to 35%
• Fixed hours each week – Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• 33 days holiday, inclusive of bank holidays
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Option of a VW Group Vehicle at a preferential leasing rate
• Employee Assistance Program – support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body – your voice at work

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