Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Events Team at the outstanding Stormont Hotel Belfast.
Our four-star Hotel is located just minutes away from Belfast City Centre, adjacent to the Stormont Estate, and is an ideal location for weddings, conferences, and events, alongside its outstanding reputation for professionalism and hospitality. As Sales & Events Co-ordinator, you will work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work primarily Monday to Friday (35 hours per week excluding breaks), with a degree of flexibility for occasional evenings and weekend work depending on the needs of the business, and to support the variety of events and functions offered to our guests. Please note this role is 100% in-person/office based.
The salary for this full-time position is up to £25,000 per annum, depending on experience.
We offer a range of benefits including free staff meals, free car parking, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To assist with the smooth running of the Events department for the greatest enjoyment of guests and maximum profit contribution to the hotel.
- To ensure the efficient operation of selling conference and event bookings and the delivery of Hastings service standards.
- To communicate to relevant managers and departments the full details of business on the books and all client requirements.
- To keep the Food and Beverage Teams updated on a daily basis of any amendments or new bookings.
- To liaise with customers face-to-face, via email, telephone, and through website enquiries providing an exceptional standard of service.
- Contributing to achieving the overall sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling, and increasing revenue streams where possible.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To assist in creating reports for Business Development Meetings and have a sound knowledge of business on the books.
- To keep abreast with current trends in the conference/banqueting/events sector.
- To maintain effective communication and relationships with other hotel departments, suppliers, and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To ensure the hotel’s compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Previous Sales and/or Marketing experience in a customer-facing environment
- Excellent communication, numeracy and IT skills
- Ability to deliver an exceptional standard of customer service
- A professional appearance
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
Desired Criteria
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or Business and Marketing
- Previous hospitality experience, preferably in Hotels
Skills Needed
Account Management, Microsoft Office Suite, Exceptional Customer Service Skills, Client Relationship Management
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.
For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests… and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember the small details.
The open fire in the lounge. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey…
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
Up to £25,000.00 per year
Skills:Account Management Microsoft Office Suite Exceptional Customer Serv Client Relationship Manag
Benefits:Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates
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