Your new company An organisation is recruiting for a Clerical Officer based in Belfast.
Your new role As a Clerical Officer, you will provide essential administrative and customer service support within a ticketing and pass administration environment. This is a full-time, fixed-term contract (6 months), working 36 hours per week in a fast-paced office-based setting.Your responsibilities will include:
- Responding to internal and external queries relating to associated products
- Accurately updating and maintaining customer records across multiple database systems
- Managing sensitive personal and financial data in line with data protection and GDPR standards
- Processing payments, reconciling daily income and assisting with financial record-keeping
- Supporting refund calculations and fare adjustments in accordance with policy guidelines
- Completing general clerical duties such as filing, word processing and document management
- Assisting supervisors and managers with ad-hoc administrative tasks as required
This role requires strong attention to detail, a customer-focused mindset and the ability to manage multiple priorities to tight deadlines.
What you’ll need to succeed: To be considered for this role, you will need:
- At least 1 year’s experience working with databases or administrative systems
- Previous experience in a customer service or office-based administrative role
- 3 GCSEs (or equivalent) including English and Maths, or a minimum of 2 years’ relevant clerical experience
- Strong IT skills, particularly in Microsoft Word and Excel
- Excellent data entry skills with a high level of accuracy and numeracy
- The ability to organise and prioritise your workload effectively
- An understanding of confidentiality and data protection requirements
You will also demonstrate:
- A friendly, professional and approachable manner
- Strong analytical and problem-solving skills
- The ability to work both independently and as part of a team
- Flexibility to support additional hours, including occasional weekends, when required
What you’ll get in return
- £14.25 per hour
- Based in Belfast
- Flexibility to support additional hours
- 6 month fixed term contract
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Benefits:£14.25 per hour
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