Clinical Support Worker – Outpatients *internal*

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Clinical Support Worker – Outpatients *internal*

The closing date is 17 July 2026

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Band 3 Clinical Support Worker – 37.5 hrs per week

The band 3 will be generic to cover a variety of speciality clinics namely, Colorectal, Cardiology, Rheumatology, Renal, respiratory, Urology, ENT.

The post holder will be flexible across WI/WCH to cover service need.

You will work with indirect supervision under the Registered Nurse; assisting with nursing care and providing information and assistance to the patient, their relatives and carers. You will also utilise acquired skills gained from an extended role as directed by the lead clinical nurse of the department.

Applicants will possess GCSE English & Maths or equivalent; National Care Certificate or commitment to complete as part of induction process, and an NVQ 3 in care (willingness to complete within one year of start date) or equivalent experience. You will also have experience of working in a customer focused / caring environment.

Main duties of the job

The CSW will be expected to set up/close down the various speciality clinics and have extended skills eg, venepuncture, ECG recording, basic observations, BM monitoring, Spirometry.

The successful individual needs to be approachable, flexible & keen to learn. Have an understanding of the Trust’s values & expectations & present themselves in a professional manner at all times.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction.

Benefits

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

Subject to eligibility

Person Specification

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Attention to detail. Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible.
• Ability to deal with a wide range of people at all levels, including clients, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image. Reliable, adaptable and dependable.
• Venepuncture.

Personal Circumstances

• Willing to work flexible hours.
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other

• Promote equality and value diversity. Adhere to Trust Values and professional behaviours.

Knowledge and Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings.
• Working knowledge of legislation underpinning care provision.
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective teamwork.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality.
• Familiarity with current NHS and social care policies.
• Clinical policies and procedures.
• Evidence of understanding of Trust Business.
• Experience of working in the Trust previously.

Qualifications

• Level 3 vocational qualification OR short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties OR equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3.
• Theoretical knowledge.
• Experience of a range of care and related procedures.
• Clinical observations.
• Knowledge of data protection legislation and health and safety at work legislation.
• National Care Certificate or commitment to complete within 12 weeks of commencing employment.
• Numeracy and Literacy Level 2.
• Undertaken relevant additional training for Clinical Support Workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£25,760 to £27,476 a year per annum pro rata

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