Contract Type: Fixed Term for 3 years
Working Hours: 37 hours
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) pro rata for part‑time (pay award pending)
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role
At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for motivated and empathetic Housing Casework Officers to become valuable members of our statutory homelessness team.
Responsible for housing advice casework, you will take action to ensure that the City Council fulfils its legal and safeguarding requirements to citizens in housing need or crisis; in particular those who are rough sleeping. This will include evaluating citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance with the Housing Act 1996 VII (as amended).
About You
The ideal candidate will have:
- Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
- An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
- An ability to communicate complex issues face‑to‑face, demonstrating tact, diplomacy, sensitivity and customer care
- An ability to effectively manage a complex workload under pressure, meeting specified targets and deadlines while demonstrating attention to detail, prioritisation and self‑organisation skills
- A commitment to providing a high‑quality customer‑focused service
- An ability to work successfully in partnership across different sectors, building and maintaining good working relationships
- The post is covered by the statutory duty under Part 7 of the Immigration Act 2016 (English Language Requirement for public sector workers) – therefore the ability to speak fluent English is an essential requirement for the role
- A DBS enhanced check for a regulated activity is required for this post
Benefits
As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
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