Customer Service Administrator

Mpeople Recruitment has a fantastic opportunity available for an experienced Customer Service Administrator based in Walkden.

• Role: Customer Service Administrator
• Location: Walkden, fully office based
• Salary: 26k 30k (DOE)
• Hours: 8:00am to 4:00pm, Monday to Friday, with availability to work half day Saturdays (8:00am 1:00pm)

Responsibilities will include:

• Answering inbound customer enquiries by telephone and email.
• Preparing and processing customer quotations.
• Greeting customers visiting the showroom/site and providing excellent customer service.
• Building and maintaining strong customer and supplier relationships.
• Processing orders accurately using internal systems.
• Working closely with colleagues to ensure customer expectations are met.
• Developing a strong knowledge of the company s products, systems, business and processes.
• Working with management to identify opportunities to improve customer service and internal processes.

We are looking for someone who:

• Is proactive, self‑motivated and able to use their own initiative.
• Is flexible and willing to support the team during busy periods, including Saturday working and additional hours when required.
• Has excellent customer service, communication and interpersonal skills.
• Is confident using computer systems and able to learn new software quickly.
• Has a good level of maths with the ability to work accurately with measurements.
• Enjoys working as part of a team and is willing to go the extra mile to support colleagues and the needs of the business.
• Is keen to develop their skills and knowledge within the business.

Benefits:

• 23 days annual leave plus bank holidays.
• Free on‑site parking.
• Full training and ongoing support.
• Genuine opportunities for career progression as the business continues to grow.
• Potential overtime available.

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