Vesta Road Surgery is based in Brockley.
We are looking for an applicant to join us as a Receptionist/Administrator.
We are a warm and friendly practice, which offers really interesting and varied patient caseloads, and a fantastic work-life balance. You’ll be joining a well-established team. We have a prominently young patient population with many generations of patients who have stayed registered with our practice for many years. We see ourselves as a traditional family GP surgery and have established a good rapport with our patients.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, virtually or via the telephone.
About us
We recognise the importance of flexibility around professional commitments and the desire for a happy work-life balance.
Job responsibilities
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Pulling/filing notes for surgeries and update as necessary
- Filing clinical documents and post into medical records
- Photocopy as requested
- Dealing with the generic e mails
- Dealing with the document management system
- Taking part in team meetings
Reception
- Receiving patients and consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address
- Be able to cover all reception duties as necessary
Appointments
- Process appointment requests for today future appointments from patients by telephone, online (e-consult), virtually and in person
- Deal with visits requests
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area
- Process repeat prescription request in accordance with Practice guidelines
Telephone
- Have working knowledge of the telephone system during and after hours
- Cover for telephone switchboard when necessary and offer to do overtime when required
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm
- Take it in turns to make tea/coffee for the practice team
- Take on any other tasks allocated by the managers
- To be a trained Fire Warden for the practice
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Qualifications
- GCSE grade A – D English and Maths.
- We offer training opportunities.
Experience
- Previous patient or customer service experience.
- Experience in a patient or customer focused position.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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