Public Protection and VISOR Case Administrator

Job Overview

As a Public Protection and VISOR Case Administrator in the Justice and Immigration team, you will play a vital role in supporting the Public Protection Unit by managing sensitive information, coordinating with internal and external agencies, and ensuring safeguarding responsibilities are delivered effectively. Your work will contribute to the protection of children, vulnerable individuals, and the wider public.

Key Responsibilities

• Process child contact applications in line with the Public Protection Manual and liaise with relevant external agencies.
• Gather, collate and prepare sensitive information from prisoner records for appropriate internal and external sharing.
• Monitor telephone calls, incoming and outgoing mail, identifying and reporting intelligence where necessary.
• Ensure all monitoring activities comply with legislation, policies and authorised procedures.
• Maintain accurate records of monitoring activity and ensure information is stored securely.
• Complete checks for prisoners with restrictions before approved contacts are added.
• Support intelligence gathering activities alongside the Police Information Officer and Security teams.
• Assist with public protection processes and support key aspects of the parole process within the prison estate.
• Act with the highest levels of integrity, professionalism and discretion when handling sensitive information.

Required Skills & Qualifications

• Strong organisational skills and excellent attention to detail.
• Effective communication skills and the ability to build positive working relationships with colleagues, visitors, prisoners and external agencies.
• Good analytical skills and the ability to monitor, review and audit information accurately.
• The ability to work independently while contributing positively as part of a wider team.
• An understanding of working in a secure environment, or a willingness to learn.
• A commitment to safeguarding and supporting positive outcomes for individuals and communities.

Benefits

• Holidays: 23 days plus bank holidays.
• Pension: Up to 6% contributory pension scheme.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres and 24/7 access to a virtual GP service.
• Discounts: Across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate pennies from monthly pay to the Serco People Fund Charity.

Application Requirements

Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.

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