Job Description
Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Administrator to join our team and play a vital role in ensuring our customers’ satisfaction and operational excellence.
About ADM
ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.
Order Lifecycle Management
- Accurately enter and maintain sales orders in our system.
- Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
- Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.
Customer Relationship Management
- Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
- Register and manage customer complaints, ensuring timely follow-up and resolution.
- Build and maintain strong, ongoing relationships with customers.
Logistics & Dispatch
- Organize transportation and dispatch activities in alignment with collection and delivery schedules.
- Liaise with carriers and third‑party logistics partners to ensure efficient and cost‑effective storage and delivery solutions.
Invoicing, Credits & Returns
- Prepare and issue accurate and timely customer invoices.
- Process customer returns and raise credit notes as required.
- Ensure financial accuracy and maintain proper documentation for all transactions.
Sales Support & Internal Liaison
- Collaborate with the Sales team to support customer needs.
- Provide internal stakeholders with updates on order status and customer issues.
- Act as a liaison between customers and internal departments to resolve issues effectively.
Reporting & Reconciliation
- Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
- Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
- Support audits, documentation, and traceability exercises.
Your Profile
- Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
- Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
- Excellent communication and interpersonal skills.
- Proficient in ERP/order management systems and Microsoft Office, especially Excel.
- High attention to detail, problem‑solving abilities, and a customer‑first mindset.
- Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
Why Join Us?
- Be part of a collaborative and innovative team.
- Opportunity to work with a globally recognized company and contribute to its success.
- Competitive salary and benefits package.
- Professional development and growth opportunities.
Inclusion & Diversity
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career.
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