Technical Support Help Desk Analyst (French Speaking) – 5 days: Monday – Friday, hours 12.00-19.30pm
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilize a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise expedite. This approach increases your exposure to different technologies and advances your technical knowledge.
As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, which includes resolving support calls within Service Level Agreements while receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
Responsibilities
- Provide Service Desk support to clients via telephone and chat
- Log and update support tickets within the Company’s Incident Management Application
- Resolve support calls quickly and efficiently while meeting SLAs
- Escalate calls to the Desktop Team and/or Infrastructure Team as necessary
- Complete company‑provided training to ensure you have what you need to fulfill your role
- Keep up to date with the latest technologies utilized by the Company
- Demonstrate a genuine desire to continually improve your technical knowledge and ability
Skills & Experience
- Fluency in French and English (spoken and written)
- Experience in a Help Desk / IT Support role
- Strong knowledge of:
- Windows 10/11
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory basics
- Familiarity with ticketing systems
- Excellent problem‑solving and communication skills
- Strong customer service mindset
- Exceptional verbal communication skills
- Excellent people skills and the ability to build relationships with customers
- Strong problem‑solving abilities and the desire to create positive customer experiences
- Great Customer Service
- MS Office Products
- Windows 10
- iPhones
Equal Opportunity Statement
Both Manpower and LM are committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all employees/contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of background. We are dedicated to ensuring our recruitment process is inclusive for all individuals and prepared to accommodate reasonable adjustments for applicants as needed.
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