Customer Assistant – Food – Silverlink Newcastle

Work Pattern

• Thursday 0830-1230
• Sunday 1030-1430
• Monday 0830-1230
• Wednesday 0830-1230
• Thursday 0830-1230

Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re looking for down-to-earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.

Responsibilities

• Provide resilient, brand‑ambassador service by confidently recommending and selling our newest food products.
• Deliver five‑star service under high‑pressure conditions, staying sharp, fast, and focused when the store is at its busiest.
• Use digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want.
• Create a positive, high‑energy team environment by supporting each other in delivering a seamless customer experience.
• Show flexibility by working across various areas of the store and adapting to changing retail demands, knowing that no two shifts will look the same.
• Go above and beyond to serve, sell, fill, and help drive growth in sales.

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