Service Coordinator

Service Coordinator

Location: Edinburgh, UK

Type: Full‑time, permanent

Responsibilities

• Using PPM planner to create scheduled service visits for our Mobile Engineers and sub‑contractors to meet customer expectations and company objectives.
• Request RAMS for subcontractor visits.
• Notify customers/clients of planned appointments as per maintenance schedule or contract requirements.
• Communicate and issue work orders to field engineers via the electronic job issue system or telephone as required.
• Liaise between customer and operations management to ensure smooth operational delivery.
• Coordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.

Qualifications and Experience

• Good working knowledge of computer packages (Word, Excel, Outlook).
• Excellent telephone skills and manner.
• Effective communication skills, both oral and written.
• Experience working within a multi‑discipline office environment.
• Experience working independently, on own initiative, and as part of a team.

Salary and Benefits

• Salary depending on experience.
• Company pension.
• Life assurance.

Equal Employment Opportunity Statement

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

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