Job Description
Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and pursuit of quality.
About the role
This is a varied and hands-on role covering a broad range of responsibilities, from processing wholesale and corporate orders to managing partner data, supporting deliveries, reporting, and day-to-day coordination. As part of the team’s growth, this role will also support dropshipper management, helping to ensure smooth operations across our partner network.
We are looking for a commercially minded, detail-oriented individual who thrives in a fast-paced environment and is excited to contribute to both operational excellence and account growth.
Your responsibilities
- Support the full wholesale order cycle, from PO to invoicing, delivery, and after-sales service
- Act as the first point of contact for wholesale and corporate partners, providing timely and accurate support
- Maintain accurate records across systems, including orders, pricing, inventory, and contacts
- Prepare sales materials such as lookbooks, line sheets, order forms, ATS lists, and newness presentations
- Coordinate regular account check-ins and maintain strong relationships with key partners
- Monitor account performance against agreed commercial terms and ensure alignment with brand and marketing standards
- Complete data forms and provide any required information as part of the sales cycle
- Organise and present sales data, performance metrics, and account summaries
- Collaborate with operations, logistics, and finance teams to ensure smooth partner experiences
- Assist with trade show preparation, follow-ups, and general wholesale coordination
- Support dropshipper management and partner integrations across relevant platforms
- Contribute to growing existing accounts through proactive support and world-class customer service
- Identify opportunities to improve processes, including leveraging tools, automation, and AI where relevant
Ideal candidate
- 2+ years’ experience in account coordination, sales support, or wholesale operations
- Highly organised with strong attention to detail and ability to manage multiple deadlines
- Strong Excel / Google Workspace skills, comfortable working with numbers and sales data
- Experience with platforms such as Shopify, Xero, and/or dropshipping tools (e.g. Mirakl) is a strong advantage
- Familiarity with inventory systems, order management platforms, or CRM tools is a plus
- Commercially minded with a proactive approach to supporting account growth
- Comfortable working with technology and open to using tools/AI to drive efficiency
- Experience in fashion, luxury, or lifestyle brands preferred but not essential
- A positive, collaborative team player who is eager to learn and contribute
Benefits
- Competitive salary
- Contributory pension scheme
- Annual company trip + regular team social events
- Flexible location – London, Barcelona or remote
- Premium working spaces in Central London and Barcelona
- Funding for learning and professional development
Start date: As soon as possible
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