Work Pattern
Week 1: Sun 8:30‑17:30 • Mon 11:30‑20:30 • Thurs 7:00‑16:00
Week 2: Mon 11:30‑20:30 • Thurs 7:00‑16:00 • Sat 8:00‑17:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
Responsibilities
- Build rapport quickly, listen to customer needs, and confidently recommend products both in-store and online.
- Operate in a high‑demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Create genuine one‑to‑one connections with customers through fitting appointments and style advice, tapping into knowledge of the latest trends and tailoring recommendations to their unique needs.
- Keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.
- Utilise digital tools such as the Sparks App and in‑store devices to provide a personalised five‑star service.
- Adapt to where and when you’re needed, always ready to meet the next challenge head‑on.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
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