Admissions Coordinator

The Admissions Coordinator is a key member of the Admissions and Marketing team who manages the admissions process for prospective families using Salesforce, a customer relationship management (CRM) system. This role involves efficiently processing applications, assisting families with inquiries, and ensuring a smooth transition for admitted students into the institution.

Responsibilities

• Salesforce Utilisation: Manage and track all aspects of the admissions process in Salesforce, maintain accurate student records, generate reports and dashboards to analyse admissions data and trends.
• Application Processing: Review and process applications, ensure required documents are complete and accurate, collaborate with academic departments, interview prospective students and undertake internal and remote invigilation as needed.
• Student Assistance: Serve as the primary point of contact for prospective students, answering inquiries and providing guidance on the admissions process; conduct information sessions and workshops for prospective students and families; coordinate travel arrangements (pre‑arrivals).
• Admissions Events: Assist in the planning and execution of admissions events, including open days, information sessions, graduation events and orientation of new families; use Salesforce to manage event registration and attendance.
• Decision Notifications: Communicate admission decisions to applicants in a timely and professional manner; coordinate with other departments to facilitate enrolment and orientation for admitted students.
• Data Integrity: Ensure the accuracy and security of applicant data in compliance with relevant regulations and policies; continuously update and improve data management processes.
• Outreach and Recruitment: Collaborate with the marketing and recruitment teams to develop strategies for attracting prospective students; attend Dukes Education Admissions and Marketing Masterclasses and other recruitment events as needed.
• Documentation and Reporting: Maintain comprehensive documentation of admissions processes and procedures; prepare regular reports on admissions metrics and outcomes.
• College Support: Invigilate examination sessions, supervise lessons in the absence of a teacher, attend all staff meetings, INSET training days/events and other scheduled events; visit CSFC Cambridge and act as an active remote presence; fulfil other reasonable requests of the line manager and/or Principal of the College.
• Health & Safety: Comply with all health and safety procedures on all sites; report any concerns, issues and near misses; keep up to date with all relevant training; act as a Fire Marshal if trained.
• Safeguarding Responsibilities: Promoting the welfare of children and young persons in line with College policy; report incidents to the DSP or Deputy Safeguarding Officer; undertake initial and regular safeguarding training.

Qualifications & Requirements

• Experience in related roles or recent relevant training/qualifications.
• Familiarity with complex organisations such as a school.
• Ability to optimise efficiency and advise on process improvements.
• Multi‑tasking and time management capability.
• Excellent written and verbal communication and interpersonal skills.
• Integrity and professionalism.
• Proficiency in IT programmes and systems.
• Creativity and ability to produce well‑designed marketing products.
• Qualifications relevant to the role.
• Proficiency in Salesforce CRM or similar CRM software (Desirable).
• Knowledge of internal MIS iSAMS (Desirable).
• Attention to detail and accuracy in data management.
• Customer service‑oriented mindset.
• Ability to work independently and as part of a team.

Person Specification

• Ability to manage demands requiring flexibility, initiative, periods of high pressure, deadlines and self‑initiative.
• Adaptable with good judgement.
• Outstanding organisational skills; complete tasks without supervision while functioning in a team.
• Effective teamwork: self‑aware, treats people equally, maintains confidentiality, and builds good working relationships.
• Clear communication, good listening, and responsive to feedback.
• Professional representation of CSFC and adherence to the highest service levels with all stakeholders.
• Positive outlook and supportive in all aspects of work.
• Willingness to undertake further professional training/qualifications as required.
• Outstanding ambassador for Cardiff Sixth Form College and Dukes Education.

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