Customer Services Assistant

Company: Gigaclear
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Job Description:

Job Summary

Starting salary to £26,000. Increasing to £26,500 after probation. Plus bonus up to £200 per month.

Are you looking for a break into a more office environment type role?

A role that rewards good/great performance with monthly bonuses?

Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity?

An opportunity with training and development where you will learn a first‑class customer service approach via the phone, email, or even social media?

A role where you will benefit from the camaraderie of a large team and the support of new friends?

We are keen to talk with people who bring a customer‑focused approach – previous office or contact centre experience is not essential however you will be comfortable and confident communicating with people via the phone and email.

Note; this is an office based role, based in our Head Office, Abingdon, Oxon.

At the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

If you’re looking for part time, school hours, afternoon/evenings, or weekends then we are open to discussing to see if/ how we can accommodate.

Apply now to have a chat.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff Rewards, Benefits, and Opportunities

  • Generous employer pension; up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!
  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to our online Learning Management System
  • Long service benefits and monthly employee recognition
  • Enhanced maternity and paternity provisions
  • Flexible working environment
  • Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values

Our Mission – Empowering communities with brilliant broadband

Our Vision – Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

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Posted: July 8th, 2026