At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a Compliance Scheduler to join our team and help us keep our homes and communal spaces safe, well maintained and compliant with our statutory and regulatory obligations. You’ll play a key role in coordinating property safety programmes, arranging appointments, maintaining accurate records and supporting colleagues, contractors and customers to make sure compliance checks are completed on time. To support the delivery of Chime Housing’s property compliance programmes by scheduling safety inspections and servicing, maintaining accurate compliance records, coordinating follow‑on actions and helping ensure customers’ homes remain safe and compliant.
Key Accountabilities
- Schedule and coordinate statutory and cyclical compliance inspections, servicing and follow‑on works across areas such as gas, electrical, fire safety, water hygiene, asbestos and lifts.
- Liaise with customers, colleagues and contractors to arrange appointments, resolve access issues and support a positive customer experience.
- Maintain accurate records across housing, compliance and document management systems, ensuring certificates, reports, notes and updates are uploaded promptly and correctly.
- Monitor work queues, overdue actions and exception reports, escalating risks or non‑compliance concerns in a timely way.
- Support the completion of compliance trackers, performance reports and audit information, helping the team demonstrate a clear and accurate compliance position.
- Contribute to continuous improvement by identifying process issues, sharing learning and supporting updates to working practices where needed.
Experience
Experience of scheduling appointments, coordinating works or providing administrative support in a property, repairs, compliance, housing or customer service environment.
Knowledge
Understanding of the importance of landlord health and safety compliance, accurate record keeping, data protection and customer‑focused service delivery.
Skills & Abilities
Strong organisational skills, attention to detail, confident communication skills and the ability to manage competing priorities and deadlines.
Systems
Confident using Microsoft Office and able to learn housing, compliance and document management systems quickly.
Qualifications
Good standard of literacy and numeracy, with GCSE English and Maths or equivalent desirable.
Desirable
- Experience working in social housing, property compliance, repairs planning or contractor management.
- Awareness of key compliance areas such as gas safety, electrical safety, fire safety, water hygiene, asbestos and lift servicing.
- Experience using housing management, asset management, compliance or document management systems.
Reporting
Responsible to: Compliance Manager
Responsible for: No direct reports
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