Customer Service Advisor (4 on/ 4 off nights)

Customer Service Advisor (4 on/4 off nights) – temporary role with Capgemini in Inverness or Nairn. Pay up to £16.11 per hour, including the standard rate and night shift allowance.

Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days).

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call‑logging software.
• Resolve issues or provide advice and guidance over the phone where possible.
• Assign calls to the relevant support teams when needed.
• Process back‑office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable; full training will be provided.
• Excellent communication skills, both verbal and written.
• A genuine passion for delivering great customer service.
• Willingness to learn and adapt.
• Ability to work independently and as part of a team.
• Strong problem‑solving skills.
• Confidence working under pressure.

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