A place to make things happen. Location: National (Hybrid with national remit, contracted to nearest office: Bradford/Burnley/Camberley/Peterborough/Stockton). Salary: Circa £90k per annum. Permanent, 35 hours per week.
Drive service excellence. Deliver quality homes. Make a lasting impact. This is an exciting time to join our client as they invest in their homes, services, and customer experience across a national portfolio.
They’re looking for an experienced and forward-thinking leader to head up their Repairs & Maintenance service, ensuring their customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.
What You’ll Be Doing
- Leading the delivery of responsive repairs and voids maintenance services
- Driving continuous service improvement using customer insight, complaints, and performance data
- Managing contractors and suppliers, ensuring strong performance and value for money
- Leading procurement activity and building long-term strategic partnerships
- Ensuring compliance with health & safety legislation across all activities
- Managing budgets and maintaining strong financial control
- Overseeing void turnaround to minimise rent loss and maximise efficiency
- Handling disrepair cases, ensuring effective resolution and learning
- Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery
- Engaging customers and stakeholders in shaping and improving services
- Monitoring and reporting on performance to senior leaders and governance groups
Leadership Impact
- Customers are at the heart of every decision
- Teams feel supported, empowered, and challenged to grow
- Innovation and continuous improvement are encouraged
- Collaboration, inclusion, and trust are embedded across the organisation
About you
- CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards
- Relevant qualification or substantial experience in construction or asset management
- Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes
- Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture
- Demonstrated track record of delivering high-quality, customer-focused repairs and maintenance service
- Strong commitment to customer and building safety alongside service delivery
- Excellent understanding of repairs performance, with strong commercial awareness
- Experience managing significant budgets and overseeing procurement activity
- Strong negotiation skills with the ability to manage complex issues effectively
- Highly effective communication and interpersonal skills
- Proven ability to collaborate across teams to deliver sustainable service improvements
- Full UK driving licence and access to a vehicle, with the ability to travel extensively across their sites and estates
Benefits
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further.
- Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
- Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
- Career development – From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more – they’ll help you grow and succeed.
They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive.
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
#J-18808-Ljbffr…