The Post holder will be a member of the Helpdesk Team acting as the first point of contact for the Trusts 24hr Helpdesk. Person will be supporting the wider Estates & Facilities department during the hours of 8am-5pm. Managing and operating all systems within the team and supporting operational functions surrounding the CAFM, Room Bookings, registering vehicles for ANPR, processing ID Badges and ward cards.
Post holder needs to operate various systems within the Trust and be responsible for using these systems to provide information relating to:
- e-procurement
- Contracting
- EBME
- Estates maintenance
- Facilities services
- General enquires
To provide a full and comprehensive Administrative support to the Estates, Facilities and Procurement managers.
Customer Service – To answer and log incoming calls to the Helpdesk using the Trusts CAFM system following set scripts for each service. Taking the appropriate action to manage, resolve and complete the call within the timescale agreed. Keeping track of outstanding jobs and progress chase, follow up and complete.
To message take and process electronically in a timely manner.
To support customers in all avenues of Helpdesk support, from raising a job request, to ID Badges and Room Booking queries.
Employees, workers, and/or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values which are being Compassionate, Accountable, Respectful and Empowered.
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