Operations Administrator FTC
Location: Office based, Cannock
Salary: £26,227.50 per annum pro rata
Contract Type: 9 months FTC
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources
Job Purpose, Tasks and Responsibilities
Managing a high volume of administrative tasks, maintaining accurate records and ensuring course procedures and policies are followed. Providing excellent customer service by responding to telephone and email enquiries from students. Supporting a team of seven in the Operations Administration department.
- Managing the administration for courses.
- Enrolling delegates onto their respective online accounts.
- Registering delegates with the awarding body.
- Processing and submitting course results.
- Creating and running reports for clients.
- Sending course certificates to students within KPI deadlines.
- Responding to telephone and email enquiries from students.
- Assisting colleagues with general administrative duties.
- Ensuring all course procedures and policies are followed accurately.
What We Re Looking For
To be successful in this role, you must have:
- Proven experience as an Administrator.
- Outstanding communication and interpersonal abilities.
- Excellent organisational skills.
- Strong attention to detail.
- Strong prioritisation and time management skills.
- Ability to handle confidential information.
- Ability to multitask effectively.
- Excellent customer service skills.
- Ability to manage your own workload and assist team members when needed.
- Ability to adapt to new software packages.
- Fully conversant in Microsoft Word and Excel.
It would be great if you have:
- Experience working with e-learning platforms or within an e-learning environment.
Permission to work in the role’s location by the start of the employment is required.
Equal Opportunities
At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
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