Assistant Manager

In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – Fry Cup and Olympics
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

RESPONSIBILITIES

• Lead and coach shift managers and crew, working on the line and in the dining area
• Support the General Manager in the delivery of perfect burgers & fries, store results and providing an above & beyond experience for your team and customers
• Create an awesome working environment where people are happy to come to work and have fun while leading with our values: Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensure every customer is delighted with their order and their Five Guys experience – deal with complaints promptly, open and honest
• Ensure each shift runs smoothly and our values form part of shift management, thinking about long‑term plans
• Take full ownership of your P&L – drive sales while controlling costs
• Always lead with our values
• Spot and develop your team’s potential to build a strong talent pipeline

QUALIFICATIONS AND EXPERIENCE

• At least 1–2 years of management experience in a similar high‑volume hospitality or QSR environment
• Proven track record of customer satisfaction – numbers to prove it, driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
• Experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets
• Strong leadership skills – proven to lead, coach, and motivate a team, developing people and identifying future talent
• Solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays
• Commitment to the Five Guys values: Competitive, Enthusiastic, Family, Get It Done, and Integrity

CAREER PATH

Five Guys provides support and tools to build a career. Following this role, you could progress to Deputy General Manager or General Manager, and ultimately to an Area Trainer, District Manager, or a role in the Support Office.

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